Shipping

Question : Do we deliver you diary to your door step?
Yes, of course. We provide one-stop service from printing to packing and deliver to your door step.

Question : How are we going to deliver your diary?
For Klang Valley area, we usually use our company’s transport for deliver. As for other states of Malaysia, we will appoint our trusted transporter to do the job.
For oversea client, we offer variety of your choice to pick from sea to air freight. Kindly contact us/email us for details for us to come out the fastest way with affordable shipping charge.

Question : Do you charge on delivery?
We offer FREE DELIVER around Klang Valley area only. For other states of Malaysia, we will charge accordingly but with a lower price.

Question : Is my diary ordered will be ready & deliver exactly on time scheduled?
We understand you need the diary urgently once confirmed. We will start printing process immediately once visual artwork is confirmed. We will keep you updated and make sure to deliver on time. If happens any unfortunate delay, your order will quickly be inform by our sales representative immediately for further discuss.

Question : How long does it takes to receive my diary?
After artwork confirmation, 7 – 10 working days for printing. During year end, it may take longer for printing due to peak period. Kindly get our support stuff for assistance if you need it urgently at support@mydiary.com.my. We will advise accordingly.

Question : For oversea client, are there any taxes, duties will be charge?
International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
We are not responsible and liable for any losses or broken during the delivery process as well as late delivery made by courier services.